Last updated: 01/07/25
This Refund Policy explains how refunds are handled for purchases made on the Indeval platform (“the Platform”), operated by Indeval Ltd (“Indeval”, “we”, “us”, “our”). Indeval Ltd is a company registered in England and Wales (company number 16436784), with its registered address at York Eco Business Centre, Amy Johnson Way, York, England, YO30 4AG.
- General Policy
- We do not offer refunds for purchases or subscriptions made on the Platform, except where the law requires.
- When you buy a subscription or a one-off report package, you are given immediate access to the Platform and its features. Because of this, and in line with our Terms & Conditions, all sales are final.
- Cancelling Your Subscription
- You can cancel your subscription at any time. If you cancel, you will not be charged again. However, we do not refund any unused time or reports remaining on your account after cancellation.
- Changes to Fees
- If we change our fees, we will give you notice before any changes take effect. You can choose to cancel your subscription before the new fees apply
- How to Contact Us
- If you have questions about this Refund Policy, please contact us at:
- Email: support[at]indeval.io
- For billing and payment questions, please contact Paddle, our payment provider, at paddle.com/support.
- If you have questions about this Refund Policy, please contact us at:
- Your Rights
- Nothing in this Refund Policy affects your statutory rights under UK law.